Telecommunications & Cable

BT&O helps the telecommunications and cable industries to optimize and automate business processes and associated systems to increase customer satisfaction, efficiencies, productivity, and quality while reducing costs and customer facing errors.

Proposed solutions are flexible, based on well-defined desired outcomes and associated business analytics; areas of expertise include:

Workforce Management

  • Service Operations
  • Quota Management
  • Routing
  • Dispatch

Operations Management

  • Service / Field Operations
  • Systems Maintenance
  • Warehouse / Logistics
  • Safety / Risk

Resource Management

  • Employee Retention
  • Performance Management
  • Education & Training

Operational Analytics

  • Descriptive
  • Diagnostic
  • Predictive
  • Prescriptive

Customer Management

  • Call Center Operations / Customer Care
  • Billing
  • Campaign Management